We provide shipment updates through your account manager and, where available, through carrier or logistics tracking information. For sourcing orders, we also provide status updates on supplier progress, shipment readiness and key milestones so you can follow the process more clearly.

If cargo is damaged or lost, we will help review the case, collect the necessary shipment records and support the claim process according to the transport arrangement and insurance coverage. Cargo insurance can be arranged for suitable shipments, especially for valuable or sensitive goods. We recommend discussing insurance options before shipment when risk protection is important.

In many cases, delivery details can still be adjusted before final dispatch, but this depends on the shipping stage, customs status and local delivery arrangements. If you need to make a change, the best approach is to inform us as early as possible so we can confirm whether it can be handled and whether any extra cost or delay may apply.